Payment

Please read the suggestions below for answers to common questions.

If your debit/credit card transaction is being denied or rejected when attempting payment, try using a different card if available.  If you are using a pre-paid debit card, like green dot, you may need to activate it by calling the number on the back of the card and registering your zip code before using for online transactions.

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Upon successful payment, a receipt will automatically be sent to your email address.  You may also log into your account and click on the receipts tab on the home screen. If you did not receive this receipt and this tab does not show up on your home screen, it is likely that there was a problem in the payment process. You may attempt payment again, or call our support number during our work hours to attempt payment over the phone.

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Yes we accept all payment methods. Cheques should be made payable to "ProTrainings Europe Ltd" and posted to ProTrainings Europe Ltd, 1st Floor, Digby House, Causton Rd, Colchester, Essex, CO1 1RJ. If you would like to pay by bank transfer or set up an account for your company then please contact us on 01206 585068.

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Yes, you can simply call us and pay over the phone. Please have your username in hand. Sometimes there can be a difference between what it says on your credit/debit card statement and what you enter on the payment page. Enter exactly what the statement says on the same lines word for word.

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If your employer is paying for the course and the site is charging you, please make sure you have entered the discount code correctly (where given) and make sure you have used the username and password given by your employer (where given). If you come to the site without one of these, then the site will charge. Also, make sure that you have selected the correct course that your employer has agreed to pay for you. If in doubt, please contact your employer or our support email/phone.

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Payment gateways are very strict on the security of your card information, so any differences in the address compared to the one you enter may cause it to fail.  Try again or you can use PayPal, which process differently. Or simply call us and we will process it over the phone.

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Yes we do as well as HSBC card processing for other cards or you can pay over the phone or by bank transfer.

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Yes we do if you pay by PayPal.  We are looking at adding it soon in the conventional gateway.

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First make sure you log in correctly and to the right log in.  Do not create another account as it will not recognise that you have bought under a different login.

Once you buy from the home page select training, start your training or continue to course to access the course.

Log in or click from the home page to the right site. For example if you have bought Infection Control the go to the Infection Control website rather than training to access the course from www.profaw.co.uk.

If you get confused, log out then back in again and that will take you to the right page. 

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If none of these suggestions answer your question, contact us here.